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How to File An Insurance Claim

Filing a home insurance claim is a crucial step in recovering from unexpected events. We’ve outlined a simple process to guide you through the necessary steps:

1. Document the Damage

Capture the full extent of the damage with clear photos or videos. Prepare a detailed list of items affected, including their approximate value.

2. Mitigate Further Damage

Take immediate action to prevent additional harm to your property. For example, if you’re dealing with water damage, utilize a water vacuum to eliminate excess water.

3. Talk to Your Account Manager or Service Center

Reach out to your dedicated Account Manager or our Service Center promptly. They’ll provide personalized assistance, walking you through the claims process and offering advice on the best course of action.

Please be aware that during periods of severe weather, there is a higher volume of calls being made to our office. If you contact our office, please allow up to 24 business hours for a response. In the event you reach voicemail, kindly leave your name, contact information, and a brief description of your inquiry. Our office representatives will promptly return your call in the order it was received.

For a list of our service centers, please click here. 

4. Inspection and Appraisal

If you choose to file a claim, an experienced inspector will assess the damage. This appraisal is crucial for determining the coverage and compensation you may be eligible for.

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