(800) 660-7401
10 North Main St, 1st Floor, Fall River, MA 02720
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Our Culture

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Our Team

Experienced and approachable, the Lapointe Insurance team delivers a variety of insurance coverage’s that protect businesses and individuals who want to reduce their financial fears and maintain their livelihoods.

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Our Core Values

We live by 5 values so that we can provide the best experience possible for all our clients.

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Our History

5 Core Values. 1 Mission. We’re here to serve you!

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Deep Local Roots

We are a local insurance agency with deep local roots. We have always strived to be a part of our community and understand the landscape in which our neighbors live and work. We are also an independent agency, meaning that we aren’t restricted by a single company’s offerings. We have access to a wide array of insurance carriers to make sure you are getting the right policy for the best price. We take the time to listen to your needs and work together to deliver a creative solution.

FIVE Star Agency ★★★★★

We are a FIVE STAR AGENCY that is committed to providing customer service which exceeds customer expectations and is superior to that available from competitors. We desire to be the primary source of information for clients through the continued development of professionalism and insurance expertise in all our employees.

Luis Arce

Rick was awesome. Fast and thorough. Great customer service and amazing prices.

stephen Nelle

I was reviewed to Lapointe through my mortgage broker. I found them to be very responsive and easy to deal with. It saved me a lot of time from having to call around and find home insurance and it saved me about $300 on my annual home insurance.

Jen Jacques

I have used Rick for my own clients for years. He’s always been super responsive, attentive and professional with flair. Being on the client side of this was nothing different from what I have seen over the years. He’s amazing. From start to finish, he’s an all around genuine guy. He’s not selling you on insurance, he’s giving you what you need with the options to help guide you in the right direction for your needs. I cannot say enough about the team here at Lapointe Insurance. I am proud to be part of your network and now a part of your portfolio. Thank you!!!

Steven Palumbo

I could not be more pleased with my experience with Lapointe Insurance. Their level of professionalism, customer service and courtesy is unlike anything I've seen. I dealt with Isabel Carreiro directly and she was EXCEPTIONAL!!! Isabel is extremely knowledgeable and was able to guide me through my particular coverage process with ease and efficiency. She was super friendly and was able to facilitate my coverage rather quickly. Thank you, Isabel!! I plan to continue to do business with Lapointe based on how I was treated as a customer as well as the quality of their product. I would recommend ANYONE to contact Lapointe for their insurance needs. Kindly, Steven Palumbo

Brian Simono

2nd time using them for purchases - great experience once again!

Glenn Jennings

Overall amazing experience. They were quick to respond and best price I could find.would definitely recommend to anyone looking to buy a home or switch companies. Oh and had the best videos to explain your options and make the best decision for your situation.
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  1. Teamwork – We know that together we are stronger. We deliver more success through shared goals and mutual support. We uplift our customers and teammates through positivity, confidence, and graciousness.
  2. Information – We strive to be a source of information in all areas of our work! While insurance is our specialty, we want to be a source of information for you in other areas too. We put the consumer at the center of everything we do, and try to surpass expectations every time.
  3. Growth – Our team is constantly seeking personal and professional growth. A culture of innovation and continuous improvement; communicating directly, sharing feedback at all levels, and engaging in debate while maintaining our objectivity.
  4. Do The Right Thing – We believe that the most important question to ask each other is this: ‘What do you do when no one else is looking?’ Our teams act with integrity and honesty, and focus on putting ourselves in the shoes of others.
  5. Have Fun – We arrive every day excited and inspired to make an impact through our talents, passion and hard work. But we’re also here to laugh, be grateful, positive and hospitable. We want to make people feel good!

Changing Lives for the Better

We know that our work as insurance agents and community leaders can change people’s lives for the better. We will do whatever it takes to solve challenging problems and find creative solutions. We run toward problems and take a collective approach to give our clients the best possible experience. Each and every day we work together to help our clients. When things go well, we celebrate our shared victories.

Recognized As A Best Practices Agency

We are nationally recognized as a Best Practices Agency by the Independent Insurance Agents and Brokers of America (IIABA). One of only 11 in Massachusetts. We process new policy and policy-service requests immediately with our automation and efficiency practices.